Choose a loss ceiling
Use only an amount that can be lost without affecting rent, food, bills, savings, debt or another person.
Play with limits
Gaming should remain optional entertainment
Decide the maximum time and amount before opening a game. Never use money needed for living costs, debt, savings or another person, and never treat gaming as income or a way to recover losses.
Need a break now?
Stop depositing and contact Live Chat. Ask support to explain the current manually handled 24-hour temporary-pause process.
Personal limit plan
Set the boundary before the session
Choose an end time
Set an alarm and finish at that time. Do not extend the session because the latest result was a loss.
Limit access to funds
Avoid keeping extra payment options ready for an impulsive deposit. Never borrow to play.
Record the net result
Compare all deposits, withdrawals, rewards and time across the full period, not only the largest win.
Warning signs
When to stop and seek support
- Spending more money or time than planned
- Depositing mainly to recover a previous loss
- Borrowing money or hiding gaming activity
- Using money needed for bills, debt, savings or another person
- Missing work, study, family or financial responsibilities
- Feeling anxious, angry or unable to stop
- Relying on cashback, commission or a future win to solve a financial problem
Fortune9 temporary pause
What the current account-pause option means
Manually handled request
Contact Live Chat and clearly request a temporary pause. Support handles the request rather than an automatic setting inside this page.
Current 24-hour period
The current published option is a 24-hour temporary pause. Ask support when the restriction starts and what account access changes.
Early reopening
The current policy allows a member to ask support to reopen the account early. Consider maintaining the full break if the original concern remains.
Not permanent exclusion
This wallet does not describe the pause as a permanent self-exclusion or an automated deposit, loss or time limit.
Be specific with support
State that you want gaming access paused, confirm the duration and keep the support message as your record.
Make the break practical
Reduce the chance of an impulsive return
- 1Stop payment activity
Do not make a final deposit or try to win back a loss before the pause.
- 2Reduce easy access
Remove saved payment shortcuts where practical and ask your bank about available controls.
- 3Tell someone you trust
A person who knows the plan can help you maintain the boundary.
- 4Replace the routine
Plan another activity for the time normally spent gaming.
- 5Use independent support
Professional support can help when the problem continues beyond a short account pause.
Independent support